FAQ

1. How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Fill in your shipping and payment details to complete your order.

2. Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of being placed, as long as they haven't been shipped yet. Please contact our support team as soon as possible if you need to make changes.

3. How do I know if my order was placed successfully?
You'll receive a confirmation email/SMS with your order details and order number right after checkout. If you don't see it, please check your spam folder or contact us.

4. Can I track my order?
Yes! Once your order ships, you'll receive a tracking number and link via email/SMS so you can monitor your shipment in real time.

5. Do you ship all over India?
Yes, we ship to all serviceable locations across India.

6. How long will delivery take?
Orders are typically delivered within 3–7 business days, depending on your location, after processing.

7. Do you offer international shipping?
Currently, we only ship within India.

8. Is there a shipping fee?
Shipping charges are calculated at checkout based on your order value and delivery location. [We offer free shipping on orders above ₹___.]

9. What if my order is delayed?
While we work with trusted courier partners, occasional delays may occur due to weather, logistics, or regional restrictions. Thank you for your patience, you can always reach out to us for an update.

10. What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, wallets, and Cash on Delivery.

11. Is it safe to use my card/UPI on your website?
Yes, all transactions are processed through secure, encrypted payment gateways. We do not store your card or banking details.

12. Do you offer Cash on Delivery (COD)?
Yes, COD may have be limited to certain locations.

13. What is your return policy?
We accept returns within 7 days of delivery for eligible items in original condition [Unboxing Video Is Must]. Please refer to our Return & Refund Policy for full details.

14. How do I initiate a return?
Contact our support team with your order number and reason for return. We'll guide you through the pickup or return shipping process.

15. When will I get my refund?
Refunds are processed within [7 business days] after we receive and inspect the returned item, credited to your original payment method.

16. What if I receive a damaged or wrong product?
We're sorry for the inconvenience! Please contact us within [7 days] of delivery with photos of the item, and we'll arrange a replacement or refund at no extra cost.

17. Are the product images accurate?
We try our best to display accurate colors and details, but slight variations may occur due to lighting or screen settings.

18. Do you restock sold-out items?
Yes, popular items are usually restocked. You can sign up for restock notifications on the product page, if available.

19. Do I need an account to place an order?
No, you can also check out as a guest, if applicable.

20. How can I contact customer support?
You can reach us at:
📧 abinzo.support@gmail.com
🕒 24/7 Available